Talent Details

Njeri Mutua

Njeri Mutua

Remote Business Support specialist | Clear briefs. Thoughtful delivery.
No ratings yet (0 reviews) No project history 0 completed jobs

Nakuru, Kenya

English, Kiswahili

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Why should you work with me?

Based in Nakuru, I work with teams on remote business support. My focus is turning a clear brief into practical tools people can use in their daily work.

A typical engagement includes discovery, an agreed scope, an early review and an organised handover. Recent areas of work include build a customer service quality checklist. I value realistic timelines, accessible communication and documentation that helps a team keep moving after delivery.

My Specializations
  • Customer Support
  • Data Entry
  • Operations Planning
Portfolio
Build a customer service quality checklist
Build a customer service quality checklist

Remote Business Support consultant

BRIEF Build a customer service quality checklist for a growing Nakuru enterprise. The team needed a clear, maintainable result rather than a one-off presentation. APPROACH Mapped the audie…

View case study
  • Customer Support
  • Data Entry
  • Operations Planning
Organise a customer support knowledge base
Organise a customer support knowledge base

Remote Business Support consultant

BRIEF Organise a customer support knowledge base for a growing Nakuru enterprise. The team needed a clear, maintainable result rather than a one-off presentation. APPROACH Mapped the audie…

View case study
  • Customer Support
  • Data Entry
  • Operations Planning
Education

Applied practice in remote business support — Independent professional learning (2021–2023)

Recent Reviews

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