Localise a customer help centre
Kiswahili & Local Languages consultant
BRIEF
Localise a customer help centre for a growing Bujumbura enterprise. The team needed a clear, maintainable result rather than a one-off presentation.
APPROACH
Mapped the audience and current workflow, documented constraints and prepared an early version for feedback. A focused review checked clarity, completeness and everyday use.
DELIVERABLES
A bilingual glossary, reviewed translation and editorial style sheet.
HANDOVER
Organised editable source files, recorded assumptions and prepared a short operating guide. The result demonstrates the process and quality of the work; no unmeasured commercial impact is claimed.